A hotel’s success largely depends on the experiences of its guests. After all, a satisfied guest is more likely to return and recommend the hotel to others. However, many hotels unknowingly make maintenance-related mistakes that can negatively impact the guest experience and drive them away forever. Here are seven common…

Having a dream is essential to human nature, giving us a purpose and direction to aim for. However, having a dream is not enough; it takes hard work and determination to make it a reality. …

The hotel industry is an ever-growing and dynamic industry that provides many opportunities for those looking to start or grow their careers. Whether you are just starting or looking for a change, the hotel industry offers something for everyone. I remember the first time staying in a hotel, and from…

The importance of hotels keeping track of warranty and insurance expiration dates for their assets cannot be overstated. Proper Asset Management is crucial for any hotel’s success, including keeping track of the warranties and insurance policies that protect those assets. One of the main reasons hotels need to keep track…

As the hospitality industry continues to grow and evolve, the importance of cleanliness in hotels has become increasingly evident. In recent years, room cleanliness has emerged as the number one reason people choose a hotel for their travels. …

Hotel managers must ensure that their hotels run smoothly, that guests have a positive experience, and that they do everything possible to avoid sudden, significant expenditures. The best way to achieve these goals is by implementing a strict hotel Preventative Maintenance program. …

The already competitive hospitality industry faces a tough battle following the global pandemic. Recovery has been slow; hotels, guest houses, and hospitality service providers must be on top of their game to encourage repeat visits as the number of travelers has dwindled. According to a 2020 national survey commissioned by…

The housekeeping team is arguably one of the most hard-working departments in the hospitality industry. Though their work is often unseen (and often taken for granted), housekeeping staff play a pivotal role in one of the most crucial aspects of any hotel — its cleanliness. Today, their work is also…